What Does This Mean For You?

The company you’re dealing with has signed on to the Clean Energy Council Solar Retailer Code of Conduct. That means you will receive the following and more:

• assurance that the company has gone through a rigorous process to become an Approved Solar Retailer
• a standard minimum warranty period of five years on your whole system
• detailed information on the process between system installation and network connection
• peace of mind that the company will adhere to all existing legislation and regulations, and that its sales representatives will act ethically and not engage in any dishonest or misleading tactics
• many other quality and performance guarantees

Donna's Electrical are committed to raising the bar in the solar industry. You can have confidence when buying solar by choosing a Clean Energy Council Approved Solar Retailer.

Clean Energy Council Approved Solar Retailers will:

PRE-SALE

• ensure that sales representatives act ethically at all times
  
• not engage in any dishonest or misleading advertising and sales tactics
  
• provide you with the necessary information in writing to enable full education about your purchase prior to entering into a contract
  

• respect your legal rights relating to cooling-off periods and refunds and give you the opportunity to cancel a contract and obtain a full refund where changes are made after contract that are not approved in writing
  
• provide a standard minimum warranty period of five years, on the operation and performance of the whole solar system including workmanship and products, and address any problems arising during this period
  
• fully inform you of the process between system installation and network connection or will facilitate this process on your behalf
  

• ensure that you are provided with the required documentation before and after the solar system is installed
• adhere to all existing legislation and regulations, and maintain effective internal cancellation procedures
• be fully accountable for the actions of any subcontracted parties, including CEC-accredited installers/designers
• maintain a fair and transparent complaints process, and get back to you within 21 days of you making a complaintInfinite Energy has been a proud signatory to the Clean Energy Council’s (CEC) Solar PV Retailer Code of Conduct since early 2015. When speaking to our customers about our Approved Retailer Status we have come to realise that people are often confused by the different CEC accreditations and incorrectly think a Member or Accredited Installer is the same thing as an Approved Retailer.
  If you are thinking of purchasing solar for your home or for your business we highly recommend you continue reading so you can understand the difference and make an informed decision about the company you choose to buy from.
  

  UNDERSTANDING CLEAN ENERGY COUNCIL

  CEC Member

  
  Clean Enery Council membership is open to any organisation. There are varying levels of membership each with an associated annual fee. Membership levels include:
  
  • Associate
  • Corporate
  • Sponsoring
  • Network
  • Emerging Tech
  Infinite Energy chooses to support the work of the Clean Energy Council by being a Corporate Member. This allows us to be part of the conversations that will drive Australia’s clean energy future and also gives us access to various working groups and industry briefings.
  Buying from a company that is a Clean Energy Council Member doesn’t provide you as a customer with any benefits or assurances.
  You can read more about CEC Membership here.
  

  CEC Accredited Installer

  
  Another term which can sometimes cause confusion is when someone says they are a CEC Accredited Designer and/or Installer. CEC accreditation is a qualification that demonstrates competence in design and/or installation of solar PV systems and is only available to individual solar PV system designers and installers, not organisations.
  In order to gain this accreditation, individuals must go through an accreditation process with the CEC which includes specific training units.
  To claim STCs on a solar installation, it must have been designed and installed by a CEC accredited installer. Given that every customer who purchases a solar PV system would want to take advantage of the Government incentives available, you are highly unlikely to find an installer that is not CEC Accredited. Needless to say, all of Infinite Energy’s systems are designed and installed by CEC Accredited Installers.
  Given that CEC accreditation is expected of all installers it is not something a solar provider should be using to distinguish themselves from their competitors (it would be like a taxi company telling you they are great because all of their drivers have driving licences…).
  You can read more about CEC Accreditation here.
  

  CEC Approved Retailer

  
  The Clean Energy Council Solar Retailer Code of Conduct is a voluntary scheme for solar retailers, enabling them to show their commitment to responsible sales and marketing activities and solar industry best practice.
  Authorised by the Australian Competition and Consumer Commission (ACCC), the code aims to lift the bar higher than the minimum requirements set by government and regulations and bring about a better standard of service within the solar industry.
  Customers who purchase from a CEC Approved Retailer gain peace of mind knowing that the company will:
  Pre-sale
  
  • ensure that sales representatives act ethically at all times
  • not engage in any dishonest or misleading advertising and sales tactics
  • provide you with the necessary information in writing to enable full education about your purchase prior to entering into any contract
  Post-sale
  
  • respect your legal rights in relation to cooling-off periods and refunds and give you the opportunity to cancel a contract and obtain a full refund where changes are made after contract that are not approved in writing
  • provide a standard minimum warranty period of five years on the operation and performance of the whole solar PV system including workmanship and products, and address any problems arising during this period
  • fully inform you of the process between system installation and network connection or will facilitate this process on your behalf
  Documentation and general business
  
  • ensure that you are provided with the required documentation before and after the solar PV system is commissioned
  • adhere to all existing legislation and regulations, and maintain effective internal cancellation procedures
  • be fully accountable for the actions of any subcontracted parties, including CEC-accredited installers/designers
  • maintain a fair and transparent complaints process, and get back to you within 21 days of making a complaint
  You can read more about the CEC Solar Retailer Code of Conduct here.
  Infinite Energy was awarded the Clean Energy Council's Approved Retailer Status in February 2015. We believe this recognition sets us apart from many of our competitors and is one of the many reasons you should choose Infinite Energy as your preferred solar power provider.
  View the CEC Approved Retailer Flyer:
  Download 1.1MB