FAQ

 

1. Are batteries flexible with old solar systems?

Yes absolutely! The Tesla Powerwall 2 will go on any existing solar system with the correct design.

2. How do I have no power at the power points if my lights are on?

The most likely problem is that your safety switch has tripped. To check if this is the problem you need to identify your safety switch in the switchboard. Your safety switch will have a ‘test’ button on the front of it. Reset the safety switch.

If it trips again, immediately follow these steps:

  1. Unplug and remove from the power point (simply switching off the power point will not work) the last electrical appliance that you were using and try to reset the safety switch. If this resolves the problem then have the appliance in question checked by us.
  2. If step 1 does not fix the problem then unplug ALL appliances in the house from their power points (simply switching off the power point will not work). Ensure that you also unplug the refrigerator, dishwasher, pool equipment (don’t worry about hard wired items) and if you live on acreage, the grey water pump and mains pressure water pump if applicable. Try to reset the safety switch again. If step 2 has resolved your problem then plug in a radio and turn it up so that you can hear it throughout the house. Plug the appliances in one by one. The faulty appliance will trip the safety switch and the radio will go silent. Unplug that item and have it repaired by us. Reset your safety switch, you have found the fault.
  3. If step 2 does not rectify the problem then check to ensure that ALL appliances are unplugged (simply switching off the power point will not work) and try step 2 again. If you cannot find the fault then call a qualified electrician and request an urgent service call.

3. How much maintenance does a solar system require?

With an older solar system, it is very important to service the solar system regularly to maximise the most amount of savings and will prevent the system of failure.  With a professional solar service you will have confidence that your system is working potentially at it's best and you will receive a report to show if any parts are not working correctly.

4. How much warranty do I have on my Fujitsu Air-Conditioner?

Fujitsu General (Aust.) Pty Limited provides a 5 Year Full Parts & Labour Warranty for all domestic Air Conditioning systems sold in Australia.

For further details please download the Warranty card.

5. How Powerwall Battery works?

A Powerwall system consists of at least one Powerwall battery and a Backup Gateway. The Backup Gateway provides energy management, metering and monitoring functions for Powerwall. It controls connection to the grid, safely disconnecting your home and starting backup operation during an outage. The Backup Gateway also includes communication functions for up to 10 Powerwall units, and receives over-the-air updates for the system.

6. Is a circuit breaker and a safety switch the same thing?

No. A circuit breaker is designed to limit the flow of electricity through a given circuit in your home, thus reducing the possibility of a fire due to overloaded circuits. A safety switch is designed to save lives by interrupting the flow of electricity quickly.

7. Is my switch board safe. Do I need safety switches and how do i test them?

Any alteration to power or lighting circuits shall have a separate individual safety switch for that circuit.

All new homes must have safety switches protecting all power points and lighting circuits.

Any New home or renovation from 2017, all circuits to be protected by individual safety switch.

If you don’t have a safety switch and have fuses or circuit breakers. First and most important - you should invest in safety switches, protect you home and any person from electric shock and fire.

If you have one safety switch as this was the best cheapest alternative back in the day (a safety switch was better than no safety switch) sometimes these cause nuisance tripping eg. all power goes out when a fault accrues or small leakage in appliances over too many circuits trip.

If your safety switch is protecting more than three circuits (breakers or fuses).

We recommend getting that switch tested ‘at the least’ and recommend upgrading by installing individual safety switches to prevent nuisance tripping ‘problems that take all circuits in a fault’, this will Save time and electrician call outs to save fault finding.

Invest in safety by Investing in safety switches to protect your home before it is too late contact us.

8. My light switch ‘zaps’ when I turn it on. Is this dangerous?

Arching light switches can be caused by a number of problems. Have a qualifid electrician check the problem and rectify it if necessary.

9. My light switch feels hot to touch. Is this dangerous?

Yes. Have it checked as soon as possible by a qualified Electrician.

10. My lights flicker continually. Is this dangerous?

Yes. A flickering light is normally an indication of a loose connection in the fitting or light switch. Loose connections can overheat and cause a fire. Have the problem checked by a qualifid electrician as soon as possible.
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